Orders
How do I place an order on Padel Promo?
Choose your products, add them to your basket, then validate your order from the basket page or payment page. You'll then receive a confirmation email.
Can I modify or cancel my order?
If your order hasn't been prepared or dispatched yet, contact us quickly at contact@padel-promos.com. We'll do everything we can.
Are the products new and authentic?
Yes, the products offered on Padel Promo are new, authentic and selected from reliable suppliers or brands.
Payment
Is payment secure?
Yes, payment is processed via secure payment providers. Padel Promo does not retain complete banking details from its customers.
What payment methods are accepted?
Payment methods available are displayed when validating your order. They may change depending on the solutions activated on the site.
Delivery
Is delivery free?
Free delivery may be offered in mainland France according to the conditions displayed when placing your order.
What are the delivery times?
Delivery times depend on order preparation and shipping. An estimate is provided when placing your order if the information is available.
How do I track my order?
Once your order is dispatched, you'll receive tracking information by email. You can also check the page Order Tracking.
Returns and refunds
Can I return a product?
Yes, you can request a return under the conditions stated on our page Returns & Exchanges. The product must be new, unused, complete and in its original packaging.
How do I request a return?
Send us an email to contact@padel-promos.com with your order number and the product concerned.
When will I be refunded?
After receiving and verifying the returned product, the refund is processed via the payment method used when placing your order, within the applicable timeframe.
Can't find your answer?
Contact us at contact@padel-promos.com. We'll get back to you as soon as possible.
